Frequently Asked Questions

1. What products do you offer?
We offer a variety of products including clothing and non-food items.

2. What is your return policy?
You have a 14-day cooling-off period starting from the date you receive your order to decide if you want to return the product. The item must be returned in its original condition, unworn, unwashed, and unused.

3. How do refunds work?
Upon receipt of the returned item(s), we will inspect them to ensure they meet the return criteria. Once approved, we will initiate a refund to your original method of payment. It may take several business days for the refund to appear in your account depending on your payment provider.

4. What shipping methods do you offer?
We offer standard shipping within the European Union. Orders are typically delivered within 16 business days from the date of order confirmation.

5. Where do you ship?
We currently ship to countries within the European Union.

6. Are there shipping costs?
Shipping is free of charge. HALVETTI covers all shipping costs.

7. How long does order processing take?
Orders are processed and prepared for shipping within 3 business days from the date the order is placed.

8. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. If there are issues such as lost, stolen, or damaged packages, we will work with you to find a solution.

9. Do you offer international shipping?
For international orders within the EU, additional customs duties or taxes may apply. Customers are responsible for any applicable fees.

10. What should I do if I want to return a product?
Please refer to our Return and Refund Policy for information on returning products. Products must be returned unworn, unwashed, unused, and in the same condition as received.

11. How can I contact customer service?
For any inquiries regarding returns or our products, please do not hesitate to contact us at info@halvetti.com. Our customer service team is here to assist you and ensure your satisfaction.

12. Are your policies compliant with legal regulations?
Yes, our shipping and return policies comply with all relevant laws and regulations within the European Union.

13. Where can I find more detailed information on your policies?
For more detailed information on our returns and refunds policy, please visit our website where all relevant information is clearly stated. If you have any further questions, feel free to reach out to us via email.

14. What if I have other questions?
For any additional questions, please contact us at info@halvetti.com. We're here to help!